Terms and conditions

  1. General

​1.1 This website (www.Relaxid.com) is operated by SIA "Relaxid", registration No. 40203061300, registered address Dzirnavu iela 113A - 67, Rīga, LV-1011 (“Company”). These Terms and Conditions govern the use of the services offered by Company on the website or mobile applications.

1.2. Such services, website and mobile applications together are hereinafter referred to as the “Service.” Please read these Terms and Conditions, the Company Privacy Policy (the “Privacy Policy”) available here carefully before using the Service.

1.3. Use of the Service constitutes acceptance of and agreement to all of the rights and obligations in these Terms and Conditions, the Privacy Policy and your representation that you have the legal capacity to act on your own. If you object to anything in these Terms and Conditions or the Privacy Policy, please do not use the Service.

1.4. The Privacy Policy is incorporated by reference into these Terms and Conditions and these Terms and Conditions and the Privacy Policy together are hereinafter referred to as this “Agreement.” Terms and Conditions (or Privacy Policy) may change from time to time. If so, an update to the Terms and Conditions and, in addition, if you are registered with us, an email regarding the changes to the Terms and Conditions (or Privacy Policy) will be sent.

1.5. Terms used in the Agreement have the same meaning in all Relaxid documentation and these Terms and Conditions serve as the framework for relationships between Relaxid and persons using the Service.

 

 

  1. Description of the Company Service

2.1. Company provides an online venue where individuals or businesses, who need certain task done (i.e. massages, babysitting, personal trainings, etc. (“Tasks”)) (hereinafter – Clients), and individuals or businesses, who are willing to perform such tasks (hereinafter – Affiliates), can connect with each other.

2.2. Clients and Affiliates enter into a direct contract with each other in relation to the task to be performed. The company provides a platform for Client and Affiliate to search and offer Tasks. Company and its affiliates are not a party to the contract between Client and Affiliate.

2.3. In order to facilitate the use of the Service, the Company can choose to promote usage of the service between Users and to individuals outside the platform. Additionally, to ensure successful and satisfied use of the Service, Company can offer support for using the Service and support for resolving disputes between Clients and Affiliates, however, it is not obligated to do so and Company should not be held liable in cases when it does not perform any of the activities mentioned in this subsection.

2.4. By accessing and using the Service, you consent to receive calls and text messages from Company to your mobile phone, as well as informative emails and other information, if the Company considers this necessary in order to facilitate fulfillment of a task.

2.5. Clients post a Task on the Services which they would like to be performed by an Affiliate in the area who is willing to perform that task for them. In consideration for providing the Service, we receive a fee in respect of tasks performed by the Affiliate.

 

  1. Service Procedure

When starting to use Service, Client defines a task and then the task is sent to all potential Affiliates. An Affiliate interested in executing the service will confirm.

Affiliates are free to set their own hourly rates for any Service they offer. However, it should be done in good faith and reasonably. Company reserves a right to suggest a decrease in hourly rate for Affiliates if Company believes it to be unreasonable. In case Affiliates cannot provide a satisfactory justification for an exceptionally high hourly rate, Company can terminate the account of an Affiliate, provided the Affiliate is not willing to decrease the hourly rate. Affiliates are free to alter the hourly rates based on market demand at a particular date, e.g. - present delivery might become more expensive in the upcoming days of Christmas.

Description of each service type, within the Service, shall be considered as a framework for executing and receiving any services, thus being an integral part of this agreement. There is a possibility that the description of services highlights exceptions of this agreement.

In the 48 hours after the task (automatically) or after Client gives confirmation through the Service or via email that a Task has been completed, Client authorizes Company to proceed with payment confirmation to PSP for processing of Task Payment, and any fees owed to Company for the use of the Service.

  1. Fees and Cancellation policy

4.1. All hourly rates displayed in the platform includes the platform service fee, which is calculated from the total sum of the order (excluding any additional purchases made see section 4.3).

4.2. The client may be charged a cancellation fee through the PSP if the Client books a Task, but cancels it 2 hours before the start of the Task is due. Cancellation fee amounts to 100% of the total sum of the order. In case a Task is canceled in 24 hours before the start of a Task is due (or later than that), Client might be charged 10% of the total order fee. Clients are free to reschedule Tasks instead of canceling the Task. Clients can communicate directly with an Affiliate via chat on the Order,  to discuss the particular details of rescheduling. In this case, if the Affiliate agrees to the updated details, Client does not require to cancel the task, as long as both parties have agreed upon the updated details by using chat communication provided in the Service. It is the responsibility of an Affiliate to find an opportunity to reschedule a Task, to the best of the ability of the Affiliate. If a Client and an Affiliate disagree on whether the terms of a Task were clear enough or not, Relaxid reserves a right to decide whether the Client is charged and whether an Affiliate receives the compensation for a Task not done, due to inaccuracies in the Task description. In case an Affiliate makes it impossible to reschedule, a Client shall inform Company via the following e-mail - info@Relaxid.com.

4.3. When executing some services, Affiliates might require purchasing some additional items, in order to execute a service. Additional items are not subjective to a 10% service fee.

4.4. When an Affiliate accepts executing a service, the Affiliate agrees that he/she has the required skill set, tools and is willing to perform the Service at the scope described by the Client. Affiliates reserve the right to reject executing a service, in case, when arriving to the venue (where the service needs to be performed), the Affiliate concludes that:

  • the scope of service what needs to get done significantly varies from what the Client has described;
  • the Affiliate does not possess such Skills/equipment, which are required to execute a service that was not described correctly by the client;
  • the Affiliate is lacking skills to execute the particular service that was not booked correctly by the client.

In such an event, the Client would need to either renegotiate the terms of executing the service or, if the parties fail to agree upon the new terms of executing the service, Client would be subjective to a cancellation process described in 4.2.

 

  1. Feedback System

In efforts of delivering continuously outstanding services, Company has designed and incorporated a feedback system. Hereby, the Affiliates agrees to the following:

5.1. Affiliates are subjective to being rated by Clients, on a scale of 1-10, based on the service they have provided. Additionally, the ratings are publicly visible on the Service by any visitor of the website.

5.2.  Clients also have an opportunity to leave written reviews about the experience of the service provided by the Affiliate. Clients should provide their feedback in good faith and be honest, avoiding insults or destructive critique. If any review left by any Client does not comply with guidelines in this Agreement, Company reserves the right to moderate the reviews. Similar to ratings, reviews as well are publicly available on the Service. Affiliates also reserve the right to contest the review by email, providing a justification why they see the review as unfair and unreasonable. After reviewing the request, Company might approve or deny the removal of the review.

5.3. In addition, Company is tracking data of successful services executed. They are displayed on the profile of each Affiliate. This is designed to raise the credibility of successful Affiliates. Similar to reviews and ratings, successful services executed also are seen on the Service.

If any Affiliate receives consequently bad reviews, Company has a right to terminate their account and prohibit using the Service in the future.

 

  1. Service Liability

The company provides a venue to facilitate an exchange of services for money. However, it is not a liability of the company to resolve disputes between users. The Company can choose to involve itself in dispute resolution at a reasonable capacity, to an extent it sees fit.

6.1. The company does not take part in the interaction between Users in relation to the Service (other than to try to facilitate fulfilment of tasks) and is not responsible for the performance of contracts by Users.

6.2. Company bears no responsibility over the quality, timing, legality, failure to provide, or any other aspect whatsoever relating to the Tasks and the way they are carried out, or of any ratings provided by Users in respect of each other, Tasks provided by Clients, nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Users.

6.3. The company gives no assurances about the suitability, reliability, timeliness, or accuracy of the Tasks requested and provided by Users identified through the Service whether in public, private, or offline interactions.

6.4. The company is not responsible for and shall have no liability in relation to any Tasks or other dealings that are facilitated by Users using our Service. Any disputes in relation to any Tasks or dealings with Clients or Affiliates should be raised and resolved directly with Client or Affiliate concerned.

6.5. If you have a dispute with any Users whilst using the Service, you agree to release us from all claims, demands and damages of every nature, known and unknown, arising from or in any way connected with such disputes.

 

  1. Responsibilities of Users

7.1. Affiliates are responsible for delivering honest and quality services, according to any Task they have accepted on the Service. All services delivered should fully satisfy the Clients. It is crucial that the services are delivered on time.

7.2. It is Affiliate’s responsibility to conduct due diligence, in terms of whether an Affiliate is able to handle the task in his specified time frame, before accepting a Task. This includes making sure that there is an access to any tools required to execute a task or any other equipment.

7.3. Affiliates should offer only the kind of services they have knowledge and experience in. Moreover, Affiliates should have the necessary skillset and any other items required for completing the task, in case the Client does not offer the required items himself/herself.

7.4. Clients are responsible for providing Tasks, defining all information in order form. All details should be provided within a task or the communication feature on the Service; this would help Affiliates to organize for the Task.

7.5. Clients are liable for making sure that an Affiliate is able to execute a Task at the specified date and time, by making sure that all factors, in control of a Client, allow an Affiliate to execute a task. E.g. - if an Affiliate has agreed on cleaning a house of a Client, the Client is liable in case Client is not present at the house and if Affiliate does not have access to keys. In such cases, Clients would be charged in full extent of the fee paid for the service.

 

  1. User Vetting

8.1. Clients and Affiliates may be subject to a vetting process before they can register and during their use of the Service, including but not limited to a verification of identity, address, tax payer status and other. Users hereby give consent to Company to conduct background checks as often as required in compliance with applicable laws.

8.2. Although Company may perform background checks of Users, as outlined in more above, Company cannot confirm that each User is who they claim to be and therefore the company does not bear any liability in terms of the validity of all users. All Users can expect that the Company might ask to provide a copy of some personal identification (such as picture of driver’s license, passport, identification card or similar), upon starting to use the Service.

8.3. Company cannot and does not assume any responsibility for the accuracy or reliability of identity or background check information. When interacting with other Users on the Service or in real life caution and common sense should be exercised to protect personal safety and property. Company will not be liable for any false or misleading statements made by Users of the Service.

 

  1. Billing and Payment Policy

9.1. Users of the Service will be required to provide their credit card or bank account details to Company and the PSP.

9.2. Task Payment and fees must be paid through the Service. If any User is accepting, receiving or conducting a payment of any services offered in the Service and not using the Service payment process, (whether by cash or money transfer) both parties might face account termination and prohibition to create a new account on the platform.

9.3. Users of the Service will be liable for any taxes (including VAT, if applicable) required to be paid on the Services provided.

 

  1. Vouchers

Company gift cards, vouchers or promotional codes (“Vouchers”) may be available and can be used to pay in part or in full for Task Payments and reimbursement of out of pocket expenses and Company fees associated with a Task provided through the Service.

10.1. Vouchers are an offer (subject to the terms of the voucher) by the Company to reduce the amount a Client has to pay in relation to a Task Payment.

10.2. Vouchers will not affect the amount of the Task Payment a Affiliate ultimately receives. You agree that you will only use one Voucher per person, and will comply with Voucher terms, including but not limiting Voucher use to first-time Users (which means that you will not use such a Voucher with a new account you create if you already have an account on the Service).

10.3. Client must enter each Voucher into Client’s account for its appropriate value before Client can use that value on the Service. Vouchers are not replaceable if lost or stolen, can only be used in connection with Tasks or the Services, have no cash value and cannot be exchanged for cash, will not be directly accepted by Affiliates as a payment method (you need to enter the Voucher into your account as set forth above) and vouchers have an expiration date.

 

  1. Public Areas; Acceptable Use

11.1. The Service may from time to time, contain profiles, email systems, blogs, message boards, applications, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities (“Public Areas”) that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and materials that are relevant and proper to the applicable forum. Without limitation, while using the Service, you may not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others, including Company staff.
  • Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, material or information.
  • Use the Service for any purpose, including, but not limited to posting or completing a Task, which is illegal or otherwise unlawful.
  • Upload files that contain software or other material that violates the intellectual property rights (or rights of privacy or publicity) of any third party.
  • Upload files that contain viruses, Trojan horses, corrupted files or any other similar software that may damage the operation of another’s computer.
  • Advertise or offer to sell any goods or services for any commercial purpose through the Service which are not relevant to the services offered through the Service.
  • Post or upload any content to which you have not obtained any necessary rights or permissions to use accordingly.
  • Conduct or forward surveys, contests, pyramid schemes, or chain letters. Impersonate another person or allow any other person or a User or entity to use your identification to post or view comments.
  • Post the same Task repeatedly (”Spamming”). Spamming is strictly prohibited.
  • Restrict or inhibit any other User from using and enjoying the Public Areas. Imply or state that any statements you make are endorsed by Company, without the prior written consent of Company.
  • Use a robot, spider, manual and/or automatic processes or devices to data-mine, data-crawl, scrape or index the Service in any manner.
  • Hack or interfere with the Service, its servers or any connected networks.
  • Adapt, alter, license, sublicense or translate the Service for your own personal or commercial use.
  • Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by Company.
  • Upload content that is offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.
  • Upload content that provides materials or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner.
  • Use the Service to solicit for any other business, website or service, or otherwise contact Users for employment, contracting or any purpose not related to use of the Service as set forth herein.
  • Use the Service to collect usernames and or/email addresses of Users by electronic or other means.
  • Register under different usernames or identities, after your account has been suspended or terminated.

11.2. You understand that all submissions made to Public Areas will be public, and that you will be publicly identified by your name or login identification when communicating in Public Areas and Company will not be responsible for the action of any Users with respect to any information or materials posted in Public Areas.

 

  1. Account, Password, Security and Mobile Phone Use

12.1. While certain parts of the Service are accessible by everyone, in order to use the Service provided through the Service you must register and create an account on the Service (an “Account”). You are responsible for maintaining the confidentiality of any log-in and password details provided by you or given to you by Company for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account, even if not authorised by you.

12.2. Company has no control over the use of any User’s account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorised party may be using your password or account or you suspect any other breach of security in respect of your account, you must contact Company immediately.

12.3. By providing your mobile phone number and using the Service, you hereby affirmatively consent to Company’s use of your mobile phone number for calls and texts only where Company thinks it reasonably necessary to facilitate fulfilment of Tasks.

12.4. All Users are free to erase their personal information at any given time, however, in case they choose to do so they might be subjective to an account termination.

12.5. Affiliates are prohibited of using the personal information of Clients in any other way, than providing services, which the Client has signed up for. In case Affiliates fail to comply with this, it can be considered as violation of privacy.

12.6. It is a responsibility of any User to ensure that all information provided on the Service is up to date constantly. Company does not bear any liability in case misleading information has resulted in any kind of losses for any user.

 

  1. Termination and Suspension

13.1. The company may terminate or suspend your right to use the Service at any time if, in Company’s opinion, you have failed to comply with any provision of this Agreement.

13.2. The company might temporarily suspend any User account, in case they suspect any wrongdoing until Company investigates its concerns. The company is not liable for presenting any evidence regarding doubts for any wrongdoing.

13.3. If any provided details turn out to be false, or if we believe it is necessary to do so in order to protect other Users and/or for the security of the Service, by providing you with written or email notice of such termination, and termination will be effective immediately upon delivery of such notice.

13.4. If Company terminates or suspends your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, Company reserves the right to take appropriate legal action.

13.5. You may terminate this Agreement at any time by ceasing all use of the Service. All parts of these Terms and Conditions, which by their very nature should survive the expiration or termination of this Agreement, shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.

 

  1. Worker Classification and Withholdings

14.1. Each User assumes all liability for proper classification of workers as independent contractors or employees based on applicable legal guidelines. Users do not have authority to enter into written or oral - whether implied or express - contracts on behalf of Company.

14.2 Users acknowledge that Company does not, in any way, supervise, direct, or control an Affiliate’s work or Tasks performed in any manner. The company does not set an Affiliate’s work hours or location of work. The company will not provide any equipment, labor or materials needed for a particular Task.

14.3. The Service is not an employment service, employment business or employment agency and Company does not serve as an employer of any Affiliate. As such, Company will not be liable for any tax or withholding, including but not limited to Income tax, Social tax or other in connection with a Client’s use of an Affiliate’s services.

14.4. Client agrees to indemnify the Company and its affiliates from any and all claims, liabilities and reasonable costs arising from or in connection with:

  • an Affiliate being misclassified as an independent contractor or employee;
  • The company being incorrectly held to be an employer or joint employer of an Affiliate; or
  • any other relevant third-party claims under any employment-related laws, such as those relating to employment termination, employment discrimination, harassment or retaliation, as well as any claims for overtime pay, sick leave, holiday or vacation pay, retirement benefits, worker’s compensation benefits, unemployment benefits or any other employee benefits.
  1. Intellectual Property Rights

15.1. All intellectual property rights pertaining to any content on the Service (including text, graphics, software, photographs and other images, videos, sound, trademarks, and logos) are owned by us or our licensors (and Users may be licensors if they have provided the content concerned).

15.2. We give you a non-exclusive licence to use and access the Service and its content solely for your own personal use, provided that you shall not: copy or make any part of the Service or its content available for access or use by any other person, except as expressly permitted by these terms or otherwise expressly authorised by us.

15.3. Except to the extent expressly set out in these terms, you are not being given any rights in respect of any intellectual property rights owned by Company or its licensors and you acknowledge that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by downloading any content from the Service.

15.4. The service marks and trademarks of Company, including without limitation Company and the Company logos are service marks owned by Company. Any other trademarks, service marks, logos and/or trade names appearing via the Service are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.

 

  1. Confidential Information

16.1. The term “Confidential Information” shall mean any and all of Company’s trade secrets, confidential and proprietary information and all other information and data of Company that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.

16.2. You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of Company and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose.

16.3. You shall promptly notify Company in writing of any circumstances that may constitute unauthorised disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorised disclosure, transfer or use.

 

  1. Disclaimer of Warranties

17.1. We will use all reasonable endeavours to ensure that the Service is available for use for as much of the time as possible, but we do not guarantee that it will be available all of the time and, in particular, it may be unavailable from time to time due to scheduled maintenance or upgrades or for reasons outside our control (such as failures of internet access). We do not give or enter into any condition, warranty or other terms to the effect that the Service:

  • is or will be available all of the time;
  • is or will be free from defects; or
  • will comply with any standards of recommendation nature.

17.2. Except as expressly set out in these terms, no implied conditions, warranties or other terms, including any implied term relating to satisfactory quality or fitness for purpose, will apply to the Service or to any service provided by us via the Service.

17.3. We shall not be liable to you for any loss of profits, goodwill or other intangible losses (even if Company has been advised of the possibility of such damages) or for any indirect, special or consequential loss or damage, whether such loss or liability arises due to negligence, breach of contract, misrepresentation or for any other reason.

 

  1. Indemnification

You hereby agree to indemnify Company, its directors, officers, employees, agents, subsidiaries, affiliates, and its partners in promotions, sweepstakes, or contests from and against any and all claims, losses, liabilities, judgments and reasonable costs, including legal fees and costs, incurred in connection with (i) your use or inability to use the Service, or (ii) any content submitted by you or using your account to the Service, including, but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful.

 

  1. Governing Law

These Terms and Conditions and your use of the Service shall be governed by Latvian law. You agree that any dispute between you and us regarding these Terms and Conditions or the Service will only be dealt with by the Latvian courts. In case Company has to present claims against a Client or an Affiliate, the Client or an Affiliate shall cover any costs related to evaluation of damages. Additionally, Clients and Affiliates are responsible for expenses related to submitting claims to compensate for any damage.

 

  1. Provisions of the Agreement

20.1. Failure by Company to enforce any provision(s) of this Agreement will not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between you and Company with respect to its subject matter.

20.2. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will be enforced to the fullest extent possible, and the remaining provisions will remain in full force and effect.

20.3. This Agreement will inure to the benefit of Company, its successors and assigns.

 

  1. Amendments in Service or This Agreement

21.1. Company may change this Agreement (including the Terms and Conditions and Privacy Policy) from time to time. If Company does so, it will post the updated terms of this Agreement on its Service and will, if you are registered to use the Service, send you an email to let you know about the changes to the terms.

21.2. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate it and immediately stop using the Service.

21.3. Your continued use of the Service following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes.

21.4. Company may change, modify, suspend or discontinue any aspect of the Service at any time without notice or liability. Company may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.

 

  1. Contact Information

If you have any questions about these Terms and Conditions or about the Service, please contact us by e-mail at info@Relaxid.com or by phone +371 29929240.