Privacy policy

Processing of personal data

Personal data is collected and processed by the company Sabiedrība ar ierobežotu atbildību "Relaxid", registration No. 40203061300, registered address Dzirnavu iela 113A - 67, Rīga, LV-1011 (Relaxid). Relaxid only collects and processes the personal data submitted by the users in the course of installation and use of the Relaxid app or registration in www.Relaxid.com.

The users (Clients and Taskers) of the Relaxid mobile application (Relaxid app) grant their consent for the processing of personal data during the installation of the Relaxid app or by registering in the www.Relaxid.com registration form.

Relaxid process user personal data exclusively on the basis of the applicable legal data protection regulations, in particular the European Union Data Regulation 2016/679 (as well as any additional Republic of Latvia laws).

Relaxid as a controller of personal data processing carries out the processing of personal data and ensures their protection in accordance with the laws and regulations on the protection of data processing. Everybody can freely choose – to give or not to give consent to the processing of his/her personal data, and at any time easily and conveniently, by contacting us, to withdraw the consent, without affecting the processing done before the withdrawal. Likewise every person may exercise the rights of data subjects stipulated in the laws and regulations, including the right to receive information on his/her data, to object against the processing, including the use of legitimate interests, as well as to submit an application on the rectification, deletion, restriction and transferring of data, to give his/her opinion and to ask to review the decision adopted within the automated process, as well as in case of need to submit a complaint to the supervisory institutions regarding personal data protection issues.

 

1. Type of personal data collected and processed

1.1. The registered users are informed and give consent that following data, profile information and other information disclosed will be available to Relaxid and in limited amount to other users and third persons:

1.1.1. Name, telephone number, profile picture, e-mail address, feedback ratings and payment information of the Relaxid app user and on www.Relaxid.com profile;

1.1.2. The type of service offered or needed, time of provision of service and the location

1.1.3. Identification data of the device on which the Relaxid app has been installed;

1.2. Relaxid uses cookies on the www.Relaxid.com website and does not uses cookies to collect personal information about site visitors.

 

2. The purpose of collecting and the period of processing of personal data

2.1. Relaxid collects and processes personal data for the purpose of connecting Clients with Taskers;

2.2. Relaxid provides the data on geographic location (part of the city or other non-specific location) and contact information of the Client to the Tasker to enable Tasker to contact User and agree on details of the service;

2.3. Relaxid may use the personal data to resolve Tasker’s service quality issues;

2.4. Relaxid uses contact details to notify clients about Relaxid app updates;

2.5. The personal data collected via the Relaxid app will not be used for identification of persons or their locations, nor for the purpose of behavioral marketing.

2.6. Relaxid will hold and process your personal data only for the period user’s account is active.

3. The method of collecting personal data

3.1. Relaxid collects data on the names, telephone numbers and e-mail addresses of users via Relaxid app during the process of the installation and www.Relaxid.com registration form;

3.2. Relaxid only collects data on the geographic location if the Relaxid app has been activated;

3.3. The collection of geographic location data stops after the Relaxid app is closed in the user’s device and Relaxid does not collect such information.

 

4. Disclosure of personal data to third parties

4.1. The personal data of Clients and Taskers is only disclosed to those Taskers and Clients who are registered with Relaxid app or by www.Relaxid.com;

4.2. The feedback on the quality of the service is anonymous and Taskers do not receive information on the names and telephone numbers of the Clients who provided feedback.

 

5. Security and deletion of data

5.1. Any personal data collected in the course of providing the Relaxid service is kept safe. Only authorized employees of Relaxid have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the Relaxid services or upon legal procedure initiation from the state authorities;

5.2. If the client would like to delete the personal data collected by Relaxid user should submit a written request to Relaxid customer support via Relaxid@Relaxid.com. After receiving the request Relaxid will delete the account and any personal data associated with the account if there are no any outstanding payments;

5.3. Please note that the deleting the of Relaxid app in your device does not cause the deletion of your personal data. If you want to delete your personal data collected by Relaxid, please send a written request by email as indicated above. The user should also bear in mind that the request to delete personal data is possible only if Relaxid deletes the user account.

5.4. If you presume that Relaxid carries such processing in contradiction with your personal rights or in contradiction with the law, in particular, if the personal data is inaccurate, you may:

5.4.1. request Relaxid for an explanation;

5.4.2. require Relaxid to remedy the arisen issues (in particular by blocking, correction or supplementing of personal data);

5.4.3. appeal directly to the respective data protection authority having the jurisdiction over your personal data.

 

6. Direct marketing

6.1. Relaxid only uses your e-mail address and phone number for sharing Relaxid product-related marketing messages if user has given a respective consent on the relaxid.com website or in the Relaxid app. If user no longer wishes to receive direct marketing messages, the user should unsubscribe from direct marketing messages in the header of Relaxid e-mail or Relaxid app.